Austrian Airlines; Happy Easter, and up-to-date information for you
Dear customer!
Let me take this opportunity to wish you a very happy, and restful, Easter holiday period. Many of the customs and traditions we have all come to hold so dear around this time will not be possible this year, unfortunately. Family reunions will have to be put back until a later date. Visits to grandparents by the youngest members of the family will have to wait. And if you were planning an Easter holiday this year, then that, too, will have to be delayed for the time being.
This crisis is showing us one thing, however: that we are capable of sticking together and of being there for each other – even if we are forced to stay at a distance from one another physically.
Ready for a gradual new start
Recent weeks have been hugely difficult for all of us, of course. And despite the fact that an end to the crisis remains uncertain both in Austria and around the world, we are now focussing our energy on “restarting our engines”, and standing by until a gradual new start becomes possible. Unfortunately, exactly when we will be able to restart regular flight operations depends more on external conditions than on ourselves.
Global travel restrictions appear set to remain in place for the foreseeable future, or possibly even be extended. For that reason, we have decided to put back the “new start”, originally scheduled for 19 April, to 3 May 2020.
Expansion of rebooking options and waiver policy
We’re giving you time to reconsider your options. You may wish to travel at a later date now, for instance, or think a different destination might be more suitable. Please take advantage of the fact that you don’t need to reach a decision on this right away. Instead, reassess your travel needs once the situation has calmed down again. As well as this, we’re offering you extended, flexible rebooking options once again.
Flight tickets can be suspended up to 31 August; for those rebooking up to 31 December 2020, an extra EUR 50 in ticket value
Tickets with a travel date up to 30 April 2021, which were or are booked up to 19 April 2020, can be suspended. This means you have until 31 August 2020 to rebook to a new travel date (start of the new journey up to 30 April 2021), or to another destination. If you rebook onto a flight by 31 December 2020, then you will receive an extra EUR 50 in ticket value.
If the rebooked fare is more expensive due to a change of destination (rebooking from short- to long-haul), a change of travel class or similar, then a surcharge may be necessary despite the discount.
Our entire flight offer from autumn 2020 until spring 2021 can be booked on austrian.com or through your travel agency.
Take the pressure off hotlines – a way for you to make an active contribution
We completely understand why you wish to gain some clarity about the status of your booked or cancelled flight as quickly as possible. Employees at our Service Centers are doing their best to assist you quickly and unbureaucratically.
Please be patient with your request, however, if your departure is not due to take place in the next few days. Also, please bear in mind where you booked your ticket. If you purchased your ticket from a travel agency, please go to your contact person at the respective organisation.
Flexibility for new bookings
Booking cheaply while remaining flexible – in an effort to ensure both these objectives are possible for you, we are reorganising our fare structure. All fares and ticket prices are rebookable with immediate effect – including the Light Fare without Hand Luggage, for example. This will apply worldwide, to new bookings on short-, medium- and long-haul routes.
Stay in a dialogue with us – now more than ever
These are rapidly changing times. Important new information, which we want to share with you as quickly as possible, is appearing on an almost daily basis. The quickest way for you to do this is by using our social media channels, such as Facebook, Instagram, Twitter and LinkedIn – so please follow us! You will also find all the information you need, constantly updated, on our Corona Info pages at austrian.com.
Outlook
At a time like this, two things count more than anything else: solidarity and loyalty! This applies within families and between friends, of course, but it is equally valid between companies and their customers.
Together, we can overcome even a situation as hugely challenging as this. We are already looking forward to taking off with you once again as soon as possible.
Until then, from all of us, keep on going, and stay healthy!
__________________
Let me take this opportunity to wish you a very happy, and restful, Easter holiday period. Many of the customs and traditions we have all come to hold so dear around this time will not be possible this year, unfortunately. Family reunions will have to be put back until a later date. Visits to grandparents by the youngest members of the family will have to wait. And if you were planning an Easter holiday this year, then that, too, will have to be delayed for the time being.
This crisis is showing us one thing, however: that we are capable of sticking together and of being there for each other – even if we are forced to stay at a distance from one another physically.
Ready for a gradual new start
Recent weeks have been hugely difficult for all of us, of course. And despite the fact that an end to the crisis remains uncertain both in Austria and around the world, we are now focussing our energy on “restarting our engines”, and standing by until a gradual new start becomes possible. Unfortunately, exactly when we will be able to restart regular flight operations depends more on external conditions than on ourselves.
Global travel restrictions appear set to remain in place for the foreseeable future, or possibly even be extended. For that reason, we have decided to put back the “new start”, originally scheduled for 19 April, to 3 May 2020.
Expansion of rebooking options and waiver policy
We’re giving you time to reconsider your options. You may wish to travel at a later date now, for instance, or think a different destination might be more suitable. Please take advantage of the fact that you don’t need to reach a decision on this right away. Instead, reassess your travel needs once the situation has calmed down again. As well as this, we’re offering you extended, flexible rebooking options once again.
Flight tickets can be suspended up to 31 August; for those rebooking up to 31 December 2020, an extra EUR 50 in ticket value
Tickets with a travel date up to 30 April 2021, which were or are booked up to 19 April 2020, can be suspended. This means you have until 31 August 2020 to rebook to a new travel date (start of the new journey up to 30 April 2021), or to another destination. If you rebook onto a flight by 31 December 2020, then you will receive an extra EUR 50 in ticket value.
If the rebooked fare is more expensive due to a change of destination (rebooking from short- to long-haul), a change of travel class or similar, then a surcharge may be necessary despite the discount.
Our entire flight offer from autumn 2020 until spring 2021 can be booked on austrian.com or through your travel agency.
Take the pressure off hotlines – a way for you to make an active contribution
We completely understand why you wish to gain some clarity about the status of your booked or cancelled flight as quickly as possible. Employees at our Service Centers are doing their best to assist you quickly and unbureaucratically.
Please be patient with your request, however, if your departure is not due to take place in the next few days. Also, please bear in mind where you booked your ticket. If you purchased your ticket from a travel agency, please go to your contact person at the respective organisation.
Flexibility for new bookings
Booking cheaply while remaining flexible – in an effort to ensure both these objectives are possible for you, we are reorganising our fare structure. All fares and ticket prices are rebookable with immediate effect – including the Light Fare without Hand Luggage, for example. This will apply worldwide, to new bookings on short-, medium- and long-haul routes.
Stay in a dialogue with us – now more than ever
These are rapidly changing times. Important new information, which we want to share with you as quickly as possible, is appearing on an almost daily basis. The quickest way for you to do this is by using our social media channels, such as Facebook, Instagram, Twitter and LinkedIn – so please follow us! You will also find all the information you need, constantly updated, on our Corona Info pages at austrian.com.
Outlook
At a time like this, two things count more than anything else: solidarity and loyalty! This applies within families and between friends, of course, but it is equally valid between companies and their customers.
Together, we can overcome even a situation as hugely challenging as this. We are already looking forward to taking off with you once again as soon as possible.
Until then, from all of us, keep on going, and stay healthy!
__________________
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